E-Bikes and Scooters FAQs

Ebike components or ebike anatomy
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Care and Maintenance

Proper care and maintenance are crucial to battery longevity. To help maintain the capacity, range and life of the battery, you may follow these guidelines:
  • When you charge your e-bike battery for the first time, charge it for long 6-12 hours. It helps to condition the new battery cells.
  • Do not drain/discharge the batteries to 0% regularly. Partial discharges with regular top-ups are recommended to extend the recharge-cycle lifespan of the battery.
  • Occasionally charge the battery for long hours straight. It reverts to a trickle charge to help balance the battery cells.
  • For long-term storage, drain the battery at about 50%-80% of its full capacity before storing. When the battery is not used for a long time, charge at least once every three months.
  • Avoid exposing the battery to extreme temperatures both while using and charging to prolong the e-bike’s battery life. The charging environment must be cool and dry. Please keep the battery between 15°C to 40°C under the condition of charging. Do not store below/above – 20 °C ~ 45 °C.
  • Please use the original charger provided by the manufacturer. Pay attention to the battery type and the applicable voltage of the charger.
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Electric bikes are made of exactly the same materials as regular bikes added with electric components. Therefore, maintaining an e-bike is similar to a regular bike. You need to keep the chain lubricated, regularly check the tyre pressure and keep eyes on screws. It is also recommended to keep cleaning the electronic parts, follow the best practices to charge the battery etc.

However, an e-bike creates more friction on chains, brakes pads, wheels and tyres which might wear faster than normal bikes. A good quality electric bikes add very little to the maintenance schedule. It’s a good idea to refer e-bike manual and follow recommended schedule maintenance proposed by the manufacturer.

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Generally, the electrical system on the e-bike is water-resistant and is designed to tolerate riding in normal rain. However, it is recommended not to leave the e-bike unnecessarily exposed to prolonged downpours, so as to avoid condensation in the display and other electrical components.

You can ride your electric bike in rain by taking proper measures:

  • Use fenders. It will keep the rain off you and your e-bike.
  • Wear waterproof jackets, shoes and pants to make sure your ride is comfortable.
  • Use a waterproof backpack, or shoulder bag to prevent your stuff from getting wet.
  • Use lights for safety (Consider adding a blinking light on your helmet, rack, handlebars, or backpack).
  • Lower your tire pressure to give your bike a better grip.
  • Clean your e-bike after completing your ride.

Notes: 1. Submerging an e-bike in water may lead to permanent damage to the motor, battery or electrical components. 2. Riding in the rain may be dangerous due to slippery or wet road conditions.

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Most good quality e-bikes have a lithium battery (avoid lead-acid battery). The life of the battery is linked to the battery charging cycle. A charge cycle is a process of charging a rechargeable lithium battery.

Batteries like Samsung, LG, Panasonic may have around 600 charging cycles indicating that in a standard use case, the life of the battery may range anywhere from 2 to 4 years depending upon how well it is maintained. It’s normal for a lithium battery to slowly lose its storage capacity over a period of usage time.

Please refer to our FAQ Electric bike/scooter charging tips for long battery life for more information.

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MAG-20 rear seat light is powered by a button battery. In order to protect the button battery from being discharged during the store, there is plastic insulation inserted. When you buy a new e-bike, you need to remove the plastic insulation for the light to work.

Please follow the following instructions to remove the plastic insulation:

How to turn on the MAG-20 light on the seat? 1
1. Remove the screw
2. Remove the battery cover by pushing forward
3. Remove the plastic insulation.
Please don’t forget to put the battery cover back and screw it to secure the battery cover.
Button Battery Warning:
How to turn on the MAG-20 light on the seat? 2
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How to remove the old display and install a new display for Moov8 - X eBike? 3Please refer to the above image and follow the process to remove the old display and install a new display for Model – X.

  1. Remove the pins by pulling them out gently.
  2. Unscrew and take out the old display and install the new display.
  3. Align two arrows perfectly and press to connect. Be careful before pressing, if pins are not aligned properly, it may damage the pins.
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Possible cause of this issue:
The display is not turning on because the battery is not installed correctly.
See below a few examples of wrong battery installation leading to the display not turning on.

battery installation M1 M1 Battery installation 2

Solution:
In this situation, follow these steps:

  1. Turn off the battery
  2. Remove the battery from the bike
  3. Install it correctly (without any gap or pushing down) and
  4. then turn on the power on the battery.

Please try the above steps and it should resolve the issue.

Side Note: When fully charged, the vertical LED light on the back of the battery turns fully red and the LED light on the charger changes from red (charging) to green (charged).

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Many electric bikes are designed to be waterproof or water-resistant, but this varies depending on the model. Most electric bikes will be able to withstand light rain, but you should never submerge your electric bike in water.

You can ride your electric bike in rain by taking proper measures:

  • Use fenders. It will keep the rain off you and your e-bike.
  • Wear waterproof jackets, shoes, and pants to make sure your ride is comfortable.
  • Use a waterproof backpack, or shoulder bag to prevent your stuff from getting wet.
  • Use lights for safety (Consider adding a blinking light on your helmet, rack, handlebars, or backpack).
  • Lower your tyre pressure to give your bike a better grip.
  • Clean your e-bike after completing your ride.

Notes: 1. Submerging an e-bike in water may lead to permanent damage to the motor, battery, or electrical components. 2. Riding in the rain may be dangerous due to slippery or wet road conditions.

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Most electric bikes come with a charger that plugs into a standard wall outlet. Depending on the type of battery, it can take between 3-6 hours to fully charge.

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E-bikes are relatively easy to maintain. Regularly check your tyres, brakes, chain, and other components, and make sure to keep them clean and lubricated.

Additionally, it is important to charge your battery regularly to ensure optimal performance.

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  1. Regularly check and maintain the battery: The battery is the heart of an e-bike, so it’s essential to keep it in good condition. Make sure to regularly check the battery’s charge level (charge the battery at least once in 3 months if not in use) and ensure that it’s stored in a cool, dry place when not in use.
  2. Keep the bike clean: Regularly cleaning your e-bike will help to prevent rust and corrosion, as well as keeping it looking good. Use a mild detergent and warm water to clean the frame, and use a dry cloth to wipe down the electrical components.
  3. Check the tyres and brakes: Make sure that the tires are properly inflated and in good condition, and check the brake pads for wear. If the pads are worn, they should be replaced immediately.
  4. Lubricate the chain: The chain on an e-bike needs to be lubricated regularly to keep it running smoothly. Use a high-quality chain lube and apply it to the chain after cleaning the bike.
  5. Keep the bike in a safe place: When not in use, store your e-bike in a dry, secure location to protect it from theft and damage.

It’s worth noting that e-bike manufacturers recommend regular maintenance and servicing of e-bikes, it’s best to refer to the manual for specific maintenance instructions for your model. Regular maintenance will ensure the longevity of the e-bike, and also keep it running efficiently and safely.

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To install Moov8 Model M1 accessories such as fenders and the rear carrier, follow these steps:

1. Organize the Required Nuts and Bolts: Start by identifying the nuts and bolts required for the different parts, and sort them out. Refer to the images that depict the screw sets that correspond to different parts.

Moov8 M1 accessories screws set

2. Front Fender Installation: Begin by installing the front fender. Use the appropriate nuts and bolts to secure it in place. Ensure it is properly aligned and securely fastened.

3. Rear Fender Installation: Next, proceed with the installation of the rear fender. Utilize the specified nuts and bolts for this part. Make sure it is correctly positioned and firmly attached.

4. Rear Carrier Installation: Finally, install the rear carrier using the designated nuts and bolts. Position it as intended and fasten it securely.

For visual guidance and additional assistance, please watch our detailed installation video linked below:

This video will provide step-by-step instructions to help you correctly install your Model M1 accessories.

(Note: Ensure the screw sets match the specific accessories you have, and confirm the fitment of each part to avoid compatibility issues.)

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General

An electric bike is very different from a regular bicycle. It consists of several electric components such as a motor, a battery and a controller integrated into a design. The e-bikes wheels, frames, tyres, braking system and overall design are purpose-built to accommodate electric components, stability and safety. Therefore, just converting a normal bicycle with electric conversion kit may not be safe.

E-bikes are also called pedelec bicycle where the riders pedalling is assisted by an electric motor. 1:1 Pedal assist system (PAS) in an e-bike activates motor only when the user pedals the e-bike. The PAS motivates the user to pedal naturally and helps you get that calorie burn.

In Australia, legal E-bikes must comply with the European Standard for Power Assisted Pedal Cycles (EU standard EN15194:2009 or EN 15194:2009+A1:2011) and the motor power must cut out (stop operating) automatically when the speed reaches 25km/hour.

As a customer always ask the seller if the E-bike is compliant to EN15194 standard and they have secured import licensee before importing to avoid a costly mistake.

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It is important to check if it is legal e-bike to avoid a costly mistake and unwanted trouble. You can use the following general checklist to find out if it is a legal e-bike.

  • E-bike must compliant with the European Standard for Power Assisted Pedal Cycles (EU standard EN15194:2009 or EN 15194:2009 A1:2011).
  • E-bike must have a maximum motor power output of 200 watts or 250 watts.
  • Check that motor power must cut out (stop operating) automatically when the speed reaches 25km/h.
  • The main source of power on a legal motorised bicycle must be the pedals assisted by a motor.
  • Check with the seller if he has secured import license from Australia Federal Government before importing.

If an e-bike is not legally compliant it must not be ridden on roads and paths. They may only be ridden on private property that isn’t accessible to the general public.

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There are several reasons why someone should consider an electric bike as an active mode of transportation over cars/public transportation. Some of the obvious reasons are:

  • Ride2Work to avoid traffic jams, parking issues & crowded public transport
  • You are determined to choose an active and healthy lifestyle.
  • Replace short-distance car trips for example local shopping, Ride2School etc.
  • You pledge to reduce carbon footprint by reducing fossil fuel-run vehicles.
  • You live in a hilly area and riding a normal bicycle is challenging.
  • A physical health condition that limits your freedom to ride effortlessly.
  • Don’t want yourself to get sweaty and exhausted after every ride.
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Practically an electric bike can go as fast as you are able to pedal it. However, as per government regulation in Australia, the motor power of an e-bike/scooter must cut out (stop providing electric-assist) automatically when reaching the speed of 25km/hour.

If an e-bike is not legally compliant it must not be ridden on roads and paths. They may only be ridden on private property that isn’t accessible to the general public.

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No. Just like regular bikes, electric bikes don’t require a license or registration provided the electric bike is certified by the European Standard for Power Assisted Pedal Cycles (EU standard EN15194:2009 or EN 15194:2009+A1:2011). Please check if your e-bike meets the above legal requirements

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Generally speaking, an electric bike is a regular push-bike with a battery-and motor-powered “assist” that comes via pedalling and, in some cases, a throttle. The main components of the electric bikes are electric motor, battery, drivetrain, controller, pedalling sensors and display. The battery powers the motor which in turn releases kinetic energy to the drivetrain. The drivetrain then applies torque and manual power to move the wheels without exhausting the rider.

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The Pedal-Assist System (PAS) is an operating mode on an electric bike that provides power from the motor to help riders pedal easier and ride faster. PAS’s usually works with a sensor mounted on the bottom bracket or pedal crank arm. PAS activates motor only when the user pedals the e-bike.

Different e-bikes have different PAS level settings starting from 1:1 to 1:5. When a rider pedals an e-bike, the sensor senses that you are pedalling and activates the motor to provide the rider with a certain level of power resulting in a smoother transition to pedalling. This may feel like a slight push as you ride and also motivates the rider to pedal naturally without stress on the knee joints. You can achieve more speed with the same level of your efforts by simply increasing the PAS level to higher levels.

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Riding an e-bike can burn up to 500 calories per hour. You might be thinking “how?”. So Technically, Moov8 E-bikes are called pedelec bike where the riders pedalling is assisted by a small electric motor. 1:1 pedal assist system (PAS) activates motor only when the rider pedals the bike. The PAS motivates the rider to pedal naturally and helps you get that calorie burn.

Regular biking also reduces the risk of several critical diseases such as diabetes, bowel cancer, cardiorespiratory diseases and many more. It is the best way to incorporate regular exercise into your busy routine.

You can read a full article on the benefits of electric bikes at https://moov8.com.au/benefits-of-electric-bikes-are-we-underestimating-those/

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Riding an electric bike is not cheating. European Standard (EN15194) certified e-bikes are Power Assisted Pedal Cycles. This means motor only activates when the rider pedals. In other words, the rider has to pedal and make an effort to ride the e-bike. The level of human effort and motor assistance can be managed by the rider from Pedal-Assist System (PAS) settings provided on the e-bike display. The rider can decide how much electric assistant they want from the motor. Therefore, riding an e-bike is a choice rather than cheating.

In some cases, riding an electric bike is advantageous for people who could not ride a regular bicycle due to many reasons such as they live in a hilly area, have a physical health condition that limits their freedom to ride effortlessly, want to ride to work without getting sweaty and exhausted or avoid cars for small distances.

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Yes, you can ride your electric bike without pedalling. An electric bike may have a throttle which can be used to engage the electric motor and help in driving the bike without pedalling however as per the regulations in most states/territories the use of the throttle is restricted to only 6kms per hour.

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When considering an E-bike purchase the most important factor is quality since major parts like motor, battery and controller account for almost 70%-80% of the total cost. Maintaining and replacing parts from an unreliable and cheaper E-bike will end up costing more. For example, branded Samsung/LG lithium battery cost almost 2-3 times more as compared to a cheap and inefficient Chinese battery. Moov8 e-bikes only use premium quality and trusted bike parts.

Moov8 also offers easy interest-free instalment payment plans for its E-bike and scooter range to make it more affordable.

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It depends on which state/territory you are in. Electric bikes must follow the same rules as regular bikes, so check your state’s bicycle laws. For example in Queensland, you are allowed to ride on the footpath as well as a shared path but in NSW only children under 16 and those supervising them can ride on the footpath.

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If your battery runs out of charge, you will lose the power assistance from the motor. However, you can ride an E-bike without the battery like a traditional bike. Some of the electric bikes like Moov8-X comes with Shimano gears that makes riding easy without electric assistance. E-bikes equipped with small swappable batteries allow you to keep an extra battery in your backpack for long-range riding or off-grid living.

Riding an e-bike without the battery will not harm or damage the motor. However, riding with a flat or no battery will make the e-bike harder to pedal.

 

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Electric bikes offer many advantages over traditional bicycles, including improved convenience, greater speed, improved range, and environmental sustainability. Electric bikes provide riders with an easier, more efficient, and more comfortable ride.

You can go farther, faster, and with less effort. Electric bikes are also a great way to reduce emissions and lower your carbon footprint.

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The best electric bikes for commuting in Australia depend on your individual needs and preferences. Some popular options include folding electric bikes, electric mountain bikes, city electric bikes, and cargo electric bikes. Consider the type of terrain you will be riding on, the features and performance you need, and your budget when choosing the best electric bike for commuting.

Below are moov8 best selling e-bikes in Australia:

  • Cargo eBike: https://moov8.com.au/product/moov8-cargo-ebike-with-torque-sensor-new-2023/
  • Folding eBike: https://moov8.com.au/product/moov8-mag-20-light-magnesium-electric-bike/
  • City eBike: https://moov8.com.au/product/moov8-x/
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The range of an electric bike depends on a number of factors, such as the size of the battery, the power of the motor, the weight of the rider, the terrain, and the speed. Generally speaking, electric bikes can travel up to 40-120 km on a single charge (in pedal assist mode).

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Electric bikes are generally safe to ride, as long as you take the proper safety precautions. Always wear a helmet, use appropriate lighting, obey all traffic laws, and be aware of your surroundings while riding.

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Rules & Regulations

State regulations for electric bikes (eBikes) slightly varies in terms of rules and regulation. However, the common regulations across all the States are:

  • The main source of power on a legal electric bicycle must be the pedals. Any motor must be electric and can only assist with pedalling.
  • A pedal cycle with one or more auxiliary motors attached has a combined maximum ungoverned continuous rated power output not exceeding 200 watts.
  • Ebike or Pedalec must comply with European Committee for Standardization EN 15194:2009 or EN 15194:2009+A1:2011 Cycles – Electrically power-assisted cycles – EPAC Bicycles.
  • The motor must cut out (stop operating) when a speed of 25km/h is reached. The rider can continue to pedal above 25km/h like a standard bicycle.

Please refer to the link below for the respective government department regulations w.r.t electric bikes.

NSW: https://www.transport.nsw.gov.au/roadsafety/bicycle-riders/ebikes

QLD: https://www.qld.gov.au/transport/safety/rules/wheeled-devices/bicycle#legal-motorised

Victoria: https://www.vicroads.vic.gov.au/safety-and-road-rules/cyclist-safety/power-assisted-bicycles

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The legal speed limit for electric bikes in Australia is 25km/h. This is the maximum speed allowed for an electric bike with motor assistance. The motor power must cut out and stop providing motor assistance when the speed reaches above 25km/h. Off course, you can pedal fast and achieve more speed with the electric bike.

Any electric bike that goes faster than 25km/h must be registered as a motor vehicle and the rider must obey the same road rules as motor vehicle drivers.

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Generally, electric bikes are allowed on bike paths in Australia. However, they must not exceed 25 km/h in speed and must be operated in a responsible manner.

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In Australia, the laws and regulations regarding electric bikes (e-bikes) vary by state and territory. However, generally speaking, e-bikes are considered to be a type of power-assisted bicycle and are subject to similar regulations as traditional bicycles.

Generally, e-bikes are defined as a bicycle with an electric motor of no more than 250 watts, where the electric motor only provides assistance when the rider is pedaling. This means that e-bikes must be pedaled in order to operate, and the electric motor cannot propel the bike on its own.

It’s worth noting that there are different classifications for e-bikes in Australia, depending on the power output of the electric motor. E-bikes with a power output of less than 250 watts and a top speed of less than 25km/h are classified as “standard” e-bikes and do not require registration or insurance. E-bikes with a power output of more than 250 watts and a top speed of more than 25km/h are classified as “speed” e-bikes and are subject to different regulations, such as registration and insurance requirements, and some states may prohibit their use on bike paths.

It is always recommended to check with local authorities regarding the laws and regulations of e-bikes in your area.

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