Different product has different warranty period ranging from 12-24 months. Please refer to the respective product user manual for warranty coverage.

Limits of warranty:

1. The warranty is for parts replacement only and does not include labour or shipping costs associated with the repair.

2. The warranty will be null and void if:

  • damaged to the product due to exceeding the manufacturers recommended maximum load limits.
  • water damage, physical damage, incorrect charging or use of charger other than provided by Moov8 and power surge.
  • the battery has overheated or been stored at a temperature above 40 degrees C or below -20 degrees C.
  • use the product for any commercial activities including but not limited to, delivery, renting, sub-leasing, courier business.
  • the product has not been regularly maintained and serviced.
  • damage incurred by man-made causes or accidents.
  • any modification to the product.
  • the product has been dissembled or repaired by an unqualified mechanic.
  • damage caused including but not limited to assembly, transportation, transit in courier, loading/ unloading, etc.
  • Charge the battery at least once every three months. Not charging the battery for a long time may cause permanent damage to the battery and void the warranty.

Proof of purchase is required for any warranty claim.