Refund Policy

9. Inspection, Discrepancy, and Returns

9.1 The Company is not obligated to accept any return of Goods for credit.

9.2 The Goods must be unused in their original saleable packaging and include all accessories, manuals, and instructions.

9.3 Customer purchases Goods on credit and wishes to return them due to a change of mind within 7 days from the purchase date, only store credit will be issued. The credit amount will not exceed the original purchase value, deducting:

• Restocking fees, and

• Any associated return costs, including inspection, handling, and transportation fees.

The final credit amount is at the sole discretion of Moov8 and will be issued as store credit only, not as a refund.

9.4 The Customer must, within 7 days of receipt of the Goods, notify the Company that it wishes to return the Goods, including a statement confirming why the Goods are being returned.

9.5 If the Company agrees to accept the returned Goods, the Company will provide a return authorisation number (Authorisation Number).

9.6 Upon receipt of the Authorisation Number, the Customer has 7 days to return the Goods. Any Goods returned after 7 days of receipt of the Authorisation Number will incur a 15% restocking fee.

9.7 The Customer must bear the cost of return freight and transport charges unless the Company agrees otherwise in writing. If the return is due to a change of mind or reasons other than a defect, the Customer must also cover the initial shipping costs incurred by the Company to deliver the Goods, or the Company may deduct this amount from any refund or credit issued.”

9.8 Refer to the Company Shipping Policy for additional information.

9.9 Nothing in this clause limits the Customer’s statutory rights under the ACL. This returns policy does not affect statutory guarantees, including rights to remedies for defective Goods or major failures.